Contact SaveDownloader
Use the public project tracker for bug reports, product questions, privacy feedback, or rights-related concerns.
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Report a problem
If a supported public Douyin or TikTok URL fails to resolve, include the platform, URL format, error message, and your browser/device type. Do not include passwords, private account information, login cookies, or confidential URLs.
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Rights or copyright concern
If you are a rights holder or authorized representative, review the Copyright page before sending a report so the request includes enough information to evaluate it.
Public project contact
SaveDownloader currently uses the project's GitHub issue tracker as its public contact channel. Reports submitted there are public, so do not post sensitive or private information.
What to include in a bug report
- A short description of what you expected to happen.
- The error text shown by SaveDownloader, if any.
- Whether the link is from Douyin or TikTok and the public URL format you used.
- Your browser and device type.
- Whether the same public post still opens normally on the source platform.
Privacy reminder: never send a platform password, login cookie, private post URL, payment information, or other confidential data through the public issue tracker.